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Welcome in To Oswa Store

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Policies

Our Policies

Guarantee Your Satisfaction:

At “Oswa”, we are committed to ensuring your complete satisfaction with every product you purchase. We offer a clear guarantee, return, and exchange policy to ensure your peace of mind and confidence in your choice

Guarantee:

  • Product Inspection: Oswa allows you to inspect the product before receipt to ensure it meets your specifications.
  • Guarantee Period: Each product is covered by a one-month guarantee from the date of receipt. Please retain your receipt as proof of guarantee.
  • Coverage: Our guarantee covers manufacturing defects only. If there is a defect in manufacturing, you are entitled to replace the product at no additional cost.

    • Exchange:

  • Exchange Period: You can exchange the product within 14 days of receipt, provided it is in its original, unused condition, and in its original packaging.
  • Shipping Costs: The customer is responsible for shipping costs associated with exchanges.

    • Return:

  • Return Period: Products can be returned within 14 days of receipt, provided they are in their original, unused condition, and in their original packaging.
  • Return Process: After inspecting and receiving the returned product, the refund will be processed within five business days via Vodafone Cash.
  • Shipping Costs: The customer is responsible for return shipping costs.

    • How to Apply:

  • For exchange or return requests, please contact us through WhatsApp
  • Feel free to adjust any details as needed!

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