How to Apply

How to Submit an Exchange or Return Request

To submit an exchange or return request, please follow these steps:

• Submit your request through the same channel used for your purchase or via Oswa’s official WhatsApp at +20 103 067 6566.
• Provide your order number along with clear photos of the product.
• Complete the Exchange & Return Request Form.
• Once your request is received, our team will review it and contact you to complete the required procedures.

Please note that additional information or supporting documents may be requested when necessary to process your request.