Outlet Policy

Sales Policy for Outlet Products at Oswa

At Oswa, we strive to provide a clear and comfortable shopping experience, even when purchasing Outlet (Second Grade) products at discounted prices. That’s why we offer a transparent inspection policy to ensure your satisfaction before accepting your order.

Right to Inspect Before Acceptance

Customers have the right to inspect the product upon delivery and verify that it matches the specifications provided at the time of purchase.

If you are not satisfied, you may refuse the order immediately, provided the product remains in its original condition and has not been used.

If the product has an undisclosed defect or differs from its description, the order will be handled according to Oswa’s Warranty, Exchange, and Return Policy.

Return Policy for Reserved Orders

Cash on Delivery (COD): If the customer refuses to receive the order after inspection, only the shipping charges will apply.

Online Payments (Card / Mobile Wallet): If the product is inspected and returned to the courier, the paid amount will be refunded within 14 business days via Vodafone Cash, after deducting the shipping fees.

Business days do not include Fridays, Saturdays, or official public holidays.

Important Notice

Products cannot be returned after the courier has left.

Outlet products are considered special offer items and are not eligible for exchange or return after delivery.